Privacy Policy – How w2j Protects Your Personal Data

1 Information We Collect

When you use w2j, we collect several types of information to ensure your account works properly, your transactions are secure, and your gaming experience is smooth. Here is exactly what w2j collects and when:

Information You Provide Directly

Information Collected Automatically

When you use the w2j platform or app, certain technical information is collected automatically. This includes your IP address, device type and model, operating system version, browser type, screen resolution, language settings, and the pages you visit on the w2j website. We also log your gaming activity — which games you play, how long you play, your bet amounts, and game outcomes. This information helps us improve the platform, detect fraud, and fulfill our regulatory obligations.

2 How We Use Your Information

w2j uses the personal information we collect for the following specific purposes:

• Account creation and management: To set up your w2j account, verify your identity, and manage your login access.
• Processing transactions: To deposit funds into your account and process your withdrawal requests through local payment providers.
• Security and fraud prevention: To detect suspicious activity, prevent unauthorized access, and protect both your account and the w2j platform from fraud or abuse.
• Platform improvement: To analyze how players use w2j so we can improve the user experience, fix bugs, and develop new features that our Bangladeshi players actually want.
• Responsible gaming: To monitor gaming patterns and identify signs of problem gambling, so we can intervene early and offer support if needed.
• Legal compliance: To meet our obligations under applicable laws and regulations, including anti-money laundering requirements.
• Customer support: To respond to your questions, resolve issues, and provide the help you need when you contact the w2j support team.

3 Data Sharing and Third Parties

w2j does not sell your data. That is not our business model, and it never will be. However, there are limited circumstances in which we may share your information with trusted third parties:

• Payment processors: To process your deposits and withdrawals, we share necessary transaction details with our local payment partners (bKash, Nagad, Rocket, etc.).
• Identity verification providers: When identity checks are required, we may share your documents with verification service providers who specialize in confirming identity.
• Legal authorities: If required by law, court order, or regulatory request, w2j may be obligated to disclose your information to government or law enforcement bodies.
• Technical service providers: We work with hosting providers, analytics tools, and security services that may process your data on our behalf. These providers are contractually bound to protect your data and use it only as we direct.

4 Cookies and Tracking Technologies

The w2j website and app use cookies and similar technologies to improve your experience. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in, and understand how you use the platform.

Here are the types of cookies w2j uses:

You can manage cookie preferences through your browser settings. However, please note that disabling essential cookies may prevent parts of the w2j platform from working correctly.

5 How We Protect Your Data

Data security is something w2j takes extremely seriously. We have implemented multiple layers of protection to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. Here is what we do:

• All data transmitted between your device and the w2j platform is protected using SSL/TLS encryption — the same technology banks use.
• Personal and financial data stored on our servers is encrypted at rest using AES-256 encryption.
• Access to personal data within w2j is restricted to authorized staff only, using role-based access controls and multi-factor authentication.
• We conduct regular security audits and vulnerability assessments to identify and fix potential weaknesses before they become problems.
• Our servers are hosted in secure data centers with physical access controls, fire suppression systems, and redundant power supplies.

No system is completely immune to every possible threat, but w2j invests continuously in security to keep your data as safe as technology allows. If we ever become aware of a data breach that affects your personal information, we will notify you promptly and take immediate steps to contain the situation.

6 Data Retention

w2j retains your personal data only for as long as it is necessary to fulfill the purposes described in this privacy policy. Here is a general overview of our retention periods:

• Active accounts: Your personal data is retained for as long as your w2j account remains active and in good standing.
• Closed accounts: After you close your w2j account, we retain your data for a maximum of 5 years to comply with anti-money laundering regulations and to resolve any outstanding disputes.
• Transaction records: Financial transaction history is kept for a minimum of 5 years from the date of the transaction, as required by financial regulations.
• Support records: Customer support conversations are retained for up to 3 years to help us improve our service and resolve any recurring issues.
• Marketing preferences: If you opt out of marketing communications, we will retain your opt-out preference indefinitely so we do not accidentally contact you again.

Once the retention period expires, your data is either permanently deleted or fully anonymized so that it can no longer be linked back to you. Anonymized data may be kept indefinitely for statistical and analytical purposes only.

7 Your Rights

As a w2j user, you have clear rights when it comes to your personal data. We respect these rights and make it easy for you to exercise them. Here is what you can do:

• Right to access: You can request a copy of all personal data that w2j holds about you. We will provide it in a readable format within 30 days of your request.
• Right to correction: If any of your personal information is incorrect or outdated, you have the right to ask w2j to correct it. You can also update many details directly through your account settings.
• Right to deletion: You can request that w2j delete your personal data. We will do so unless we are legally required to retain certain information for regulatory compliance.
• Right to restrict processing: In certain circumstances, you can ask w2j to limit how we use your data — for example, while a dispute is being resolved.
• Right to data portability: You can request that w2j provide your data in a structured, commonly used format so you can transfer it to another service if you wish.
• Right to object: You can object to certain types of data processing, such as marketing communications, at any time.

To exercise any of these rights, simply send an email to [email protected] with the subject line "Privacy Request" and a clear description of what you need. We will respond within 30 days.

8 Children's Privacy

w2j is not intended for anyone under the age of 18. We do not knowingly collect personal information from minors. If we discover that a person under 18 has created an account on w2j, we will immediately close the account and delete all associated personal data.

If you are a parent or guardian and believe that your child has registered on w2j without your knowledge, please contact us at [email protected] and we will take swift action to remove their information from our systems.

9 Changes to This Privacy Policy

w2j may update this privacy policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make significant changes, we will notify you through an in-platform notification or via the email address associated with your w2j account.

We encourage you to check this page periodically to stay informed about how w2j handles your data. The "last updated" date at the top of this page tells you when the most recent changes were made. Your continued use of the w2j platform after any updates to this policy constitutes your acceptance of the revised terms.

10 How to Contact Us

If you have any questions about this privacy policy, want to exercise your data rights, or have concerns about how w2j handles your personal information, we want to hear from you. Our team is ready to help.

You can reach our privacy team by emailing [email protected]. Please include "Privacy" in your subject line so we can route your message to the right team member quickly. We aim to respond to all privacy-related enquiries within 48 hours.

We believe that privacy is a conversation, not a one-way street. If something in this policy is unclear, if you want more detail about a specific practice, or if you simply want reassurance about how your data is being handled on w2j — reach out. We would much rather answer your questions than have you wonder.